TESTIMONIAL

Since your visit and subsequent inspection report we have made major improvements to our working practice and environment. Your attention to detail and thorough explanation of the areas that required improvement has made the inspection process clearer. Your wealth of experience and very explanatory feedback has reassured me and my team that we are providing good care experiences and practices.

Your inspection report was thorough and enable me to feedback the positive comments made, alongside addressing areas to improve upon, to my company director and staff team and service users. The Staff that you met on your visit felt encouraged by you and your personable manner made the staff team feel at ease with the questions you put to them. I would recommend your service to anyone who wants to achieve excellent inspection ratings. Many Thanks once again, and our company director will be in contact to arrange the same inspection visits for our other homes.

Clair Davies  |   Registered Manager - Nexus Programme LTD-The Hall